Shipping Policy


Thank you for shopping at Personal Design Gems (Pvt) Ltd. Every piece of jewelry in our store is carefully handcrafted and made to order to ensure the highest standard of quality and precision.

Quick Summary:
  • Handcrafting / Production Time: 2 – 10 business days
  • Local Delivery (Sri Lanka): 1 – 3 business days after dispatch (Total timeframe: 3 – 14 business days from order date)
  • International Delivery: 1 – 2 weeks after dispatch

1. Made-to-Order & Processing Time

To deliver flawless craftsmanship, we do not ship mass-produced stock. Each piece is custom-made once an order is placed. Production and gem setting typically take 2 to 10 business days depending on the complexity of the design.

2. Domestic Shipping (Sri Lanka)

Once your jewelry piece passes our quality checks, it is securely packaged and dispatched via our trusted local courier partners.

  • Transit Time: 1 to 3 business days after dispatch.
  • Total Delivery Window: You can expect your package within 3 to 14 business days from the day your order is placed.

3. International Shipping

We proudly ship our gemstone jewelry worldwide. Once dispatched:

  • Transit Time: Delivery usually takes 1 to 2 weeks depending on the destination country and local customs clearance.

4. Order Tracking

As soon as your order is shipped, you will receive a tracking code via Email or WhatsApp so you can follow the progress of your shipment in real-time.

5. Customs & Import Duties (International Orders)

International shipments may be subject to import taxes, duties, or customs fees imposed by the destination country. These charges are the customer's responsibility.

6. Contact Us

If you have any questions regarding your order status or shipping details, please contact us: