Return, Refund and Exchange Policy
Returns & Exchanges We want you to love your gemstones and jewelry. If you are not completely satisfied with your purchase, we are happy to offer an exchange or store credit within 7 days of receiving your order. Please note: We do not issue cash refunds. All eligible returns will be processed as exchanges or store credit.
Conditions for Returns:
- The items must be unworn, in their original condition, and completely free of damage or scratch marks.
- Items must be returned in their original packaging, along with all original certificates, tags, and receipts provided at the time of purchase.
- Any items showing signs of wear, resizing, stone replacement, or alteration by a third-party jeweler will not be accepted for return or exchange.
Non-Returnable Items:
- Custom-made or Personalized Items: Any bespoke jewelry pieces, engraved items, custom gemstone cuttings, or custom-sized rings are final sale and cannot be returned or exchanged.
- Earrings: Due to hygiene reasons, we do not accept returns or exchanges on earrings unless there is a manufacturing defect.
- Items purchased during clearance sales or under promotional discount offers.
Damaged or Defective Items: In the rare event that your order arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery via phone at +94 78 140 8089 or email at pdjewellk@gmail.com with clear photographs of the defect. We will arrange a repair, replacement, or store credit upon inspection.
Return Process: To initiate an exchange, please contact us or visit our store:
- Company: Personal Design Gems Private Limited
- Address: No. 46, Galle Road, Colombo 03, Sri Lanka
- Phone: +94 78 140 8089
- Email: pdjewellk@gmail.com
The customer is responsible for any shipping costs associated with returning the item, unless the item received was defective or incorrect. We strongly recommend using a secure, trackable delivery service.